Promotion Terms and Conditions
1) Eligibility and scope
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Valid on portolapaints.com and at participating Portola Paints company-owned locations. Authorized dealers are excluded.
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Trade accounts are eligible. Trade pricing or discounts cannot be combined with promotional discounts, credits, or gifts. One discount or benefit per order.
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Offers are while supplies last. No rainchecks.
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All times are Pacific Time. Offers are void where prohibited.
2) How thresholds work
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Spend thresholds are based on merchandise subtotal after product-level discounts and before tax, shipping, and fees.
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Gift cards do not receive discounts and do not count toward spend thresholds.
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Promotions do not stack. Exactly one of the following may apply per order: Trade discount/pricing or a promotional discount/credit/gift.
3) Exclusions
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Fan Decks and Chip Sets are excluded from discounts and from counting toward spend thresholds unless noted.
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Gift cards are excluded from discounts.
4) Gifts with purchase
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“Gift” refers to a no-charge item added when a qualifying threshold is met. Limit one gift per order unless a promotion clearly states otherwise.
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If a qualifying order is returned or refunded below the threshold and the gift is not returned in new, resalable condition, Portola may deduct the gift’s stated value from any refund.
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Gifts are limited and may vary by location. If a gift is out of stock, Portola may substitute an item of equal or greater retail value or cancel the gift at its discretion.
5) Promotional credits and gift cards
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Promotional credits (if offered) are single-use, have no cash value, and are not valid on gift cards, shipping, or taxes. Unless stated, credits are redeemable online and at participating Portola POS locations. Expiry dates are enforced.
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Paid gift cards do not expire and have no service fees, subject to applicable law.
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Credits and gift cards are not transferable and are not redeemable for cash.
6) Shipping, delivery, and cutoffs
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Holiday delivery timelines are estimates based on carrier cutoffs and operational capacity. Weather and carrier delays may affect delivery.
7) Returns, exchanges, and adjustments
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No price adjustments on prior purchases.
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If a return or exchange reduces the merchandise subtotal below a promotion threshold, Portola may revoke any unused promotional credit and/or charge the value of any retained gift.
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For bundles or sets, all items may need to be returned together to receive a full refund.
8) Fraud, abuse, and errors
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Portola may refuse, revoke, or cancel any order or promotion due to suspected fraud, abuse, system error, or violation of these terms.
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Portola may modify or cancel promotions at any time. Obvious pricing or typographical errors are not binding.
9) Governing law and contact
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These terms are governed by the laws of the State of California.
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For assistance or accessibility, contact Customer Support at info@portolapaints.com or (323) 655-2211.
Current seasonal promotion
Early Access (EA)
Dates: November 13–23, 2025
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Eligibility: Email subscribers only, discount automatically applied at checkout. Redeemable online and at participating Portola POS locations.
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Offer: 10% off sitewide. Fan Decks and Chip Sets are excluded.
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Stacking: If a Trade discount or Trade pricing is applied, promotional discounts, credits, and gifts will not apply (and vice versa). One discount or benefit per order.
Black Friday (BF)
Dates: November 24–30, 2025
- Eligibility: Valid on portolapaints.com and at participating Portola Paints company-owned locations. Authorized dealers are excluded.
- Discounts: Finishes (Roman Clay, Lime Wash, Primers & Sealers) 10% off. Tools, Sample Jars, & Accessories 15% off. Fan Decks and Chip Sets are excluded.
- Gifts & rewards (with qualifying Finish):
- $150-$299: One free application tool — Roman Clay: Large Plastic Knife Set; Lime Wash: 5" Linzer Brush. While supplies last; substitutions may occur.
- $300+: $25 digital gift card (issued via email/SMS within 24–48 hours). Usable on any products, redeemable online and at participating Portola POS, no expiration, not redeemable for cash except as required by law.
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Benefit hierarchy & stacking: One discount or benefit per order. The $300 gift card replaces the $150 gift when both thresholds are met. Trade pricing or discounts cannot be combined with promotional discounts, gifts, or rewards.
Participating locations
Portola Paints Flagship Showroom - 5066 Lankershim Blvd North Hollywood CA 91601
www.portolapaints.com